At Printer Pro, we strive to provide the highest quality products and services to our customers. However, we understand that there may be instances where a refund or return is necessary. Please read our refund policy carefully to understand your rights and how to proceed if you need a refund or return.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Damaged or Defective Products: If the product you received is damaged or has a manufacturing defect, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving your order.
- Incorrect Product: If you received a different product from what you ordered, please notify us within 7 days of receipt. We will arrange for a return and issue a refund or send the correct product.
- Non-Delivery of Product: If your order has not arrived within the specified delivery timeframe, please contact our customer service team. If the product is confirmed lost, we will issue a full refund.
2. Conditions for Refunds
To qualify for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You must provide a receipt or proof of purchase.
- Custom or personalized products are non-refundable unless they are defective or damaged.
3. Non-Refundable Items
The following items are non-refundable:
- Digital products or downloadable files once accessed.
- Customized printing products where errors were made due to incorrect information provided by the customer.
- Sale or clearance items.
4. Refund Process
To initiate a refund, please follow these steps:
- Contact our customer support team at support@printerpro.site with your order number, a description of the issue, and supporting photos if applicable.
- Once your return is approved, you will receive instructions on how to return the item.
- After we receive and inspect the returned item, we will notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
5. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@printerpro.site.
6. Shipping Costs
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
- Email: support@printerpro.site
Thank you for shopping with Printer Pro. We appreciate your business and strive to ensure you are satisfied with your purchase.